GOOD TO KNOW
Frequently Asked Questions
These FAQs apply to wood earrings, leather earrings, and bookmarks.
ABOUT THE EARRINGS
What type of wood are the earrings and bookmarks made from? The earrings and bookmarks are made from basswood, a lightweight and durable wood. What type of leather is used for the leather earrings? The leather earrings are made from 5–6 oz vegetable-tanned leather, a durable leather that provides structure while remaining comfortable to wear. Are your earrings handmade? Yes. Each pair is individually crafted by me. A laser is used for precise cutting and engraving, while the pieces are hand-painted and hand-finished. What type of paint is used on the earrings? The earrings are hand-painted using acrylic paint. Are the earring hooks hypoallergenic? Yes. The earring hooks are made from zinc alloy and are described by the manufacturer as hypoallergenic. The earring backs are made from soft, transparent silicone and are designed to be comfortable for sensitive skin. Are the earrings secure? Yes. I secure the jump ring to help keep the earring attached to the hook and reduce the chance of it coming loose and being lost. How do I know the size of the earrings? Each product listing includes an image showing the approximate length of the earrings when worn. Because everyone's proportions are different, the earrings may look slightly different in length from person to person. Are the earrings exactly as pictured? Yes. Because each pair is one of one, the pair pictured is the exact pair you will receive. Please note that colors may appear slightly different depending on your device and screen settings. Will the earrings get scratched? The earrings are protected with a polyurethane coating to help protect the finish. However, scratches may occur depending on how the earrings are handled, worn, and cared for.
ONE-OF-ONE DESIGNS
Are your earrings really one of one? Yes. Each design is created once and once only. No design is ever repeated. What happens when a pair sells? Once a pair sells, the design is retired and will not be recreated. It is removed from the website and marked as no longer available. Once it's gone, it's gone FOREVER. Can I purchase a pair that has already sold? No, as each pair is created one time and one time only. Can I reserve a pair? Yes. A pair may be reserved with a 50% non-refundable deposit. The remaining balance must be paid within 48 hours. Earrings will not be shipped until payment is received in full. If the balance is not paid within 48 hours, the earrings will be made available for purchase again and the deposit will not be refunded.
CUSTOM ORDERS
Do you accept custom orders? Yes. I offer custom orders for customers who want to create a pair that is uniquely theirs. A 50% non-refundable deposit is required before the design process begins. The deposit will be applied toward the total cost of your order. How do I request a custom order? You can request a custom order through our Custom Orders page. How long do custom orders take? Completion time varies depending on the complexity of the design and how quickly you respond after receiving your design proof. Production begins after your design is selected, all order details are confirmed, and payment is received. Can I request a specific color or design? Yes. You can share your ideas, colors, themes, or inspiration, and I'll let you know what I can create. Can I send you a picture for inspiration? Yes. You can upload an inspiration image directly through the custom order form, or email your image to thats2cutellc1@gmail.com. You may send inspiration photos, colors, themes, or other ideas. Your finished earrings will be an original design created specifically for you and will not be an exact copy of someone else's work. Will I get to see the design before you make it? Yes. Once your 50% deposit is received, you will receive three design options to choose from. After you select your design and approve the details, production will begin. How much do custom orders cost? Custom pricing depends on the design, materials, size, and amount of detail involved. You'll receive the total price before production begins. Can I return or exchange a custom order? Custom orders are created specifically for you and are not eligible for returns or exchanges, unless the item arrives damaged or there is an error with your order.
ORDERS & SHIPPING
How do I place an order? Go to the product page for the type of earrings you would like, such as Painted, Leather, or Minis. Select the pair you want, click Add to Cart, and follow the checkout process to complete your order. Where do you ship? We currently ship to all 50 U.S. states. We do not currently offer international shipping. How long does shipping take? Shipping times vary depending on your location and the shipping method selected at checkout. Once your order ships, you will receive tracking information so you can follow your package. Will I receive a tracking number? Yes. Once your order ships, you will receive tracking information so you can monitor the delivery of your package.
RETURNS & EXCHANGES
What is your return policy? All sales are final. We do not accept returns, refunds, or exchanges for any reason, including a change of mind, choosing a different design, or finding another pair you prefer. Because each design is one of one, all purchases are final once the order is placed. What if my earrings arrive with a production defect? If your earrings arrive with a production defect, please contact us within 7 days of delivery and include your order number and clear photos of the issue. If the issue is determined to be a production defect, we will provide return shipping instructions. The defective pair must be returned and received before a replacement is shipped. If a replacement is approved, the replacement will be the exact same pair originally purchased. What if I want a different pair instead? Different designs cannot be substituted or exchanged. If you change your mind, prefer another design, or find another pair you like better, the original purchase remains final. Any different pair selected will be considered a new, separate purchase. Are custom orders eligible for returns or exchanges? No. Custom orders are final sale. Because they are created specifically for you, they cannot be returned, refunded, or exchanged unless there is a verified production defect. What if the earrings are damaged after I receive them? Damage that occurs after delivery due to handling, wear, improper care, or an accident is not considered a production defect and is not eligible for a return, refund, or exchange. What do I need to provide if there is a production defect? Please contact us within 7 days of delivery with your order number, a description of the issue, and clear photos of the earrings. The issue must be reviewed and approved before a return is authorized. If the return is approved, Girl That’s 2 Cute will cover the shipping cost to return the defective earrings. The defective pair must be received before a replacement is shipped.